Program Manager II

Remote

Full Time

Professional Services

Mid Level

**We welcome all applicants based in the UK to apply. This is a remote, full time role.**

Are you a proven Program Manager ready to take on complex challenges while helping organizations make work better for their employees? We’re seeking a highly capable and autonomous Program Manager to lead sophisticated and transformative customer listening events - turning insights into action to drive transformational change within their organizations.

In this role, you will leverage your exceptional problem-solving skills, collaborative spirit, customer-focused mindset, and tech savviness to design survey programs with our advanced platform to deliver outstanding results for our customers. If you excel in a fast-paced environment and are passionate about continuous improvement, we encourage you to apply!

Things You'll Do:

Independently manage and execute increasingly complex customer listening events, leveraging your knowledge of Perceptyx products and best practices
Expertly gather business requirements for managed listening events, proactively guiding customers through Perceptyx’s employee listening best practices

Proactively identify, analyze, and mitigate project risks and dependencies on an ongoing basis to ensure successful project delivery, escalating critical issues to leadership with well-defined solutions
Exhibit a strong bias for efficiency in managing projects, timelines, and customers - continuously seeking and implementing new ways of working to optimize processes
Partner collaboratively with other key members of the customer team across both managed projects and the continuous customer journey
Proficiently use tools like Certinia and Gainsight to manage ongoing projects, including updating timelines and maintaining comprehensive customer information

Things You'll Bring:

If you don’t meet every requirement listed, we still encourage you to apply—your unique experience might be exactly what we need!

4+ years of experience working directly with customers in a SaaS or employee experience organization
Successful experience in working with enterprise customers preferred
Four year college degree preferred
Demonstrated ability to manage multiple and complex projects concurrently
Demonstrated tech-savviness and a passion for it
Excellent verbal and written communication skills
Strong, effective decision-making and multi-tasking skills with stringent deadlines
Detail-oriented with strong organizational and time management skills
Willingness to work with people from diverse backgrounds and experiences

Perceptyx is focused on equitable pay for all our staff and aims for transparency with our pay practices. The annual salary range for the role is £68,000 - 75,000 GBP yearly depending on skills and experience. The above salary range represents the expected base salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Benefits:

You will be eligible for private healthcare. The company will provide details of what is covered.

Annual Leave:

You are entitled to unlimited paid holiday during each holiday year. This is inclusive of usual public holidays in England and Wales if that would be one of your normal working days or a day in lieu where we require you to work on a public holiday.

Pension:

The Company will provide such pension arrangements as are required by law, which it does currently through Royal London to which the Company contributes 3%, which can be subject to change.

If you’re passionate about employee experience and ready to dive into meaningful work that empowers organizations and employees to thrive, apply today and help us elevate how the world works!

Perceptyx In The News 📰

Perceptyx Equal Employment Opportunity Policy:
Perceptyx celebrates diversity and an inclusive environment. We focus on providing an environment of mutual respect where equal employment opportunities are available to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Perceptyx’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All aspects of employment are decided on the basis of qualifications, knowledge, merit, and business needs.

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Program Manager II

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